Contact
Who answers, and how fast
There is no contact form on this page. A form adds a queue, a database row and a lag, and it hides who is actually reading it. Email reaches a person here faster, and it gives you a record of exactly what you sent and when.
Every address below is answered by a named role with a stated response target. Pensieve Labs does not publish the individuals who hold those roles (publishing the names of the people who hold production access would be a control weakness, not transparency), with one deliberate exception: the Grievance Officer, whom the law requires to be named.
Report a vulnerability
Answered by Security Lead (R_SEC)
A vulnerability in this Trust Center, in the Pensieve platform, or in anything else we operate. Send the affected asset, the steps to reproduce and the impact. Good-faith testing within the published scope is authorised and will not be treated as a hostile act.
- Acknowledged, by a human
- 1 business day
- Triage and severity, communicated
- 3 business days
- Finding confirmed or disputed, with reasoning
- 5 business days
- Scope questions answered
- 2 business days
Exercise a data right
Answered by Privacy Lead (R_DPO)
Access, correction, erasure, nomination or withdrawal of consent, over data we hold about you as a person, whether as a visitor to this site or as a named user of a hospital's workspace. Where the data belongs to a hospital's patients, the hospital is the Data Fiduciary and we act on its instruction, so route it through the hospital.
- Acknowledged
- 3 business days
- Substantive response
- 30 days
- Complex or voluminous request
- 60 days, with reasons inside the first 30
Raise a grievance
StatutoryAnswered by Grievance Officer: a statutory appointment under section 8(9) of the Digital Personal Data Protection Act, 2023
Name: [TO BE SUPPLIED]: the appointment is made and the name is a token in the registry; it appears here the moment it is set, and it is a required disclosure, so its absence is stated rather than hidden.
Postal: 28, Jamunather, Bulandshahar, Uttar Pradesh, India
A complaint about how your personal data has been handled, or about a data-rights request that was refused or left unanswered. This is the route you must be able to use before approaching the Data Protection Board of India, and it is published because the statute requires it to be.
- Acknowledged
- 3 business days
- Resolved
- 30 days
- Statutory maximum
- 90 days, Rule 14(3)
Contracts and legal notices
Answered by Legal & Commercial Lead (R_LEGAL)
Redlines on the MSA, DPA, SLA or an NDA; a formal notice under an executed agreement; sub-processor objections; anything from external counsel. Our standard paper is published in full at the public tier, so your advocate can start before anybody asks us for a copy.
- Acknowledged
- 1 business day
- Substantive reply on standard paper
- 3 business days
- Position on a redline
- 5 business days
Invoices, GST and payment
Answered by Legal & Commercial Lead (R_LEGAL)
Invoice queries, GST or place-of-supply questions, TDS certificates, vendor-master and purchase-order paperwork, payment references and receipts. If a payment is stuck in your process, say which step (vendor master, PO, or a document missing from us) and we will fix our side the same day.
- Acknowledged
- 1 business day
- Corrected invoice or credit note reissued
- 1 business day
- Receipt issued after reconciliation
- 1 business day
Everything else
Answered by Founder (R_FOUNDER)
Questions about the platform, a document you cannot find, an access decision that has gone past its service level, or anything this page has not anticipated. It reaches the founder.
- Acknowledged
- 1 business day
- Escalated access decision
- Same business day
Operational support for a live hospital
Answered by Platform Operations (R_OPS)
Incidents, defects and how-to questions from a hospital already running on Pensieve. This Trust Center is not the Support Center and deliberately does not duplicate it. Severities, response times and escalation for live operations are governed by your SLA, not by this page.
- Response times
- As set out in your executed SLA
The party you correspond with
Edsol Edtech Pvt. Ltd.
28, Jamunather
Bulandshahar, Uttar Pradesh
India
Pensieve Labs is the brand and Pensieve is the product; Edsol Edtech Pvt. Ltd. is the legal person that contracts, invoices and is liable. Notices under an executed agreement must go to the address in that agreement, which is this one unless the agreement says otherwise.
What not to send to any of these
Patient data, or personal data of any kind belonging to your hospital’s people. No address on this page is authorised to receive it, the click-through NDA expressly prohibits it, and processing it needs the Data Processing Agreement and a deployment. If you send it by accident, say so and it is deleted on your instruction.
To share a document that is genuinely confidential, accept the mutual NDA first. It takes one click and covers what you tell us as well as what we tell you.