The commercial structure is a three-part tariff, defined in ORD-GL-001 and ADD-GL-019. Each part behaves differently on price.

1.1 Chargeable work under SLA-GL-001 clause 12.4 is priced at the rates on the Order Form. Those rates are subject to the same escalation formula and the same cap as the Platform Fee, and change at the same time. They are not adjusted separately.

2.1 The Platform Fee is fixed for the whole of the term recorded on the Order Form. It does not move because Pensieve's costs move, because the hospital's usage grows, because more users are added, because more departments go live, or because the hospital's revenue increases.

2.2 Adding does not reprice. Adding a department, a specialty, a ward, a report, a workflow or an Authorised User is included at no charge (ORD-GL-001 I.4). Pensieve does not sell seats.

2.3 Crossing a size boundary does not reprice mid-term. Where the licensed bed count exceeds the next segment boundary by more than ten per cent for two consecutive quarters, the Platform Fee is repriced at the next renewal, at the published band difference, pro-rated, never mid-term, and never retrospectively.

2.4 A new site is a new Order Form, not a repricing of the existing one, and is added under the same MSA-IN-001, DPA-GL-001 and SLA-GL-001.

2.5 The three exceptions. The Platform Fee may change mid-term only where:

2.5.1 the Parties agree it in a Change Order (ADD-GL-015), that is, the hospital has asked for something;

2.5.2 a tax changes, in which case the change is passed through at cost with no margin: see 6; or

2.5.3 the hospital has materially breached the Order Form's usage basis, in which case POL-GL-057 and the Order Form govern, and Pensieve raises it as a commercial matter rather than issuing a larger invoice.

There is no fourth exception, and none may be created by a Support Center article, an e-mail or an invoice.

3.1 The formula is on the Order Form. The escalation formula, Deal escalation formula, and the cap, are recorded on the Order Form before signature. Pensieve does not sign an Order Form without both.

3.2 It is a formula, not a right to vary. Pensieve does not have discretion to set a renewal price. It computes the formula, shows its working, and the result is the price. Where the formula produces a smaller increase than Pensieve would like, the smaller increase applies.

3.3 The index is published and verifiable. Where the formula references an inflation index, Pensieve states the index, its source, the reference period and the published value used, in the renewal notice. The hospital can reproduce the arithmetic. Where the index has been rebased or discontinued, Pensieve uses the official successor and says so; it does not substitute an index of its own choosing.

3.4 The cap is absolute. The escalated Platform Fee never exceeds the cap on the Order Form, whatever the index has done.

3.5 Escalation is not compounding beyond the cap. Each renewal escalates from the Platform Fee for the expiring term. Pensieve does not carry forward an increase it chose not to take in an earlier year and apply it later.

3.6 An increase above the cap requires the hospital's agreement, and carries an exit. Pensieve may propose a Platform Fee above the cap only in a renewal notice that says so plainly. The hospital may then either agree it in a Renewal Order Form (ADD-GL-016) or terminate with effect from the end of the then-current term by notice within thirty (30) days of the notification (MSA-IN-001 5.3). No exit fee, no acceleration, and full exit assistance under WPR-GL-400 and ADD-GL-018.

3.7 Discounts and their conditions. Every discount on the Order Form records the condition it depends on: term length, prompt payment, reference consent, multi-site commitment. At renewal each condition is re-tested and shown in ADD-GL-016 Part B. A discount whose condition is no longer satisfied falls away; that is not a price increase and is not counted against the cap. A discount whose condition is still satisfied is carried forward without renegotiation.

3.8 Pensieve does not price-discriminate at renewal on switching cost. Renewal pricing is computed the same way for a hospital that could leave easily and a hospital that could not. This is a statement of policy, and it is testable: see 9 T-3.

4.1 Terms renew automatically for a further period equal to the expiring term, under MSA-IN-001 5.2, unless either Party gives notice of non-renewal Deal notice period days days before the end of the term. Automatic renewal exists so that a hospital's clinical operation is never interrupted by a procurement calendar.

4.2 The renewal notice comes first. Pensieve notifies the Renewal Term Platform Fee at least sixty (60) days before the renewal date (ORD-GL-001 I.3), using the price-change notice (NTC-GL-009). The notice states the current fee Notice price current fee, the new fee Notice price new fee, the basis Notice price basis, the working, and the effective date Notice price effective date.

4.3 The hospital always has time to react. Pensieve's notice period for a price change is longer than the hospital's notice period for non-renewal. A hospital therefore never learns the new price after the date on which it could have declined it. Where Pensieve is late with the renewal notice, the expiring Platform Fee continues until sixty days after the notice is actually given.

4.4 Nothing changing needs no paperwork. Where the term simply rolls at the escalated Platform Fee, no document is signed. ADD-GL-016 is used where the fee, term, scope, sites or Value Share arrangement changes, or where the hospital wants the renewal recorded expressly.

4.5 Non-renewal by Pensieve. Pensieve may decline to renew on the same Deal notice period days days' notice. Where it does, it says why, and the exit obligations in ADD-GL-017, ADD-GL-018 and WPR-GL-400 apply in full. Pensieve does not use non-renewal as a repricing lever: a hospital told that its renewal is at risk unless it accepts a higher price is entitled to treat that as a breach of this Policy and escalate under POL-GL-056 4 to E-5.

4.6 Auto-renewal is disapplied where the law requires it. In markets where automatic renewal of a business contract is restricted or requires express opt-in, the Order Form for that market records an express renewal instead. Customer jurisdiction governs which applies.

This is the clause hospitals miss, and it works in the hospital's favour.

5.1 Under ADD-GL-019, Value Share is charged on measured value above a Threshold equal to the annual Platform Fee, at marginal rates.

5.2 When the Platform Fee escalates, the Threshold escalates with it. More measured value is retained by the hospital before any Value Share arises. Pensieve does not escalate the Platform Fee and hold the Threshold down.

5.3 The marginal rates in ADD-GL-019 do not change at renewal. Changing them requires a signed ADD-GL-016 recording the change expressly.

5.4 The Value Share cap, floor and collar on the Order Form are re-expressed as multiples of the escalated Platform Fee, not as fixed amounts, unless the Order Form says otherwise.

5.5 Where the value term has run down and a Converted Value Fee applies under ADD-GL-019 13.5, it is recorded in ADD-GL-016 Part D and thereafter escalates as part of the recurring charge, under the same formula and the same cap.

6.1 Taxes are additional and are passed through at cost. All fees are exclusive of tax. Where a rate changes, or a new tax or levy applies, the change is applied from its statutory effective date, at cost, with no margin and no handling charge. Pensieve identifies the tax and its statutory instrument on the invoice.

6.2 Withholding. Where the hospital is required to withhold tax, the treatment is on the Order Form and in MSA-IN-001. A change in withholding law is not a price change.

6.3 Currency. The Order Form records Deal currency. Pensieve does not adjust an agreed price for exchange-rate movement during a term. Where a renewal is in a different currency by agreement, the conversion basis and date are stated in ADD-GL-016.

6.4 Third-party pass-through. Where the Order Form records a charge that Pensieve passes through, such as a gateway fee, an SMS charge, an escrow agent's fee, it is passed at cost, with the supplier's own change notice attached. Pensieve does not mark up a pass-through.

6.5 DM-3 cloud costs. The hospital contracts with and pays its own cloud provider. Pensieve does not resell, mark up or take a rebate on that spend, and a change in the cloud provider's prices is not a change in Pensieve's price. Pensieve will tell the hospital when a change Pensieve is making will move that bill.

7.1 A change to Pensieve's published list pricing does not change the price of any Order Form already signed. Existing hospitals are priced from their Order Form and this Policy, not from the current list.

7.2 A published price is honoured for any quotation issued while it was published, for the validity period stated on that quotation.

7.3 Pensieve does not publish a price it will not honour, and does not operate an undisclosed early-signature premium.

8.1 Refunds, credits and Service Credits are governed by POL-GL-063. This Policy governs the price going up; that one governs money coming back.

8.2 Withdrawal of a capability is governed by POL-GL-064, and where a capability the hospital is using is withdrawn without an equivalent successor, POL-GL-063 5 provides for a proportionate reduction. Pensieve does not reduce what is delivered while holding the price.

8.3 This Policy does not create a right to a price reduction because the hospital's usage falls. Reductions in scope are handled by ADD-GL-015 and, at renewal, by ADD-GL-016.

8.4 This Policy is not affected by a change of control of Edsol Edtech Pvt. Ltd.. The cap and formula on the Order Form survive; DIS-GL-407 covers the wider continuity position.

9.1 Failures of T-2 and T-7 are corrected in the hospital's favour without the hospital having to ask.

10.1 This Policy is reviewed annually under POL-GL-502.

10.2 A change to this Policy does not change any Order Form already signed. The version of this Policy in force at signature governs that Order Form for its term, and the current version applies from the next renewal, with the renewal notice identifying the version applied.

10.3 Material changes are notified to Customers at least sixty (60) days before they take effect.