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Runbook | Family 7, Runbooks
A go-live is a staffing exercise, not a technical one. By 06:00 the technology is either working or it is not, and the cutover runbook has already settled that. What determines whether the hospital's owner remembers this day well is whether a competent person was standing next to each member of staff the first
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This document is the source of truth for: go-live-floor-coverage-model, minimum-viable-go-live, war-room-protocol, hourly-check-rhythm
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Nothing else in this family is open at your current level. The public tier is the place to start: it holds the security whitepaper, the architecture overview, the standard DPA, the SLA and the sub-processor register.