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Runbook | Family 7, Runbooks
Hypercare is not part of the fourteen-day clock and is not hidden. The clocks stop at cash and at the first live patient registration. Hypercare is a 30 to 45 day tail regardless of how fast the go-live was. It is stated on day zero, priced, and sold as a feature. Conflating it with the fourteen days is the quickest…
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This document is the source of truth for: hypercare-taper-schedule, hypercare-exit-criteria, hypercare-handover-point
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