This Policy states the conduct required of every person who uses the Pensieve platform. It protects patients whose records the Platform holds, the Customer's own operations, other customers…
ADD-GL-004PolicyGL1234Public31 July 2026
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The register
491 artefacts, 12,07,999 words, classified on five independent axes and versioned. 108 of them are public and open in one click; 228 sit on the critical path to cash.
Documents you cannot open yet are still listed, with the gate, the action that clears it and how long that takes. Hiding them would only make you send an email, and an email costs a day.
A further 109 artefacts are classified Internal and are not listed here. They describe how Pensieve runs itself rather than how it treats your data. The count is published because concealing it would be the same mistake in a smaller costume.
This Policy states the conduct required of every person who uses the Pensieve platform. It protects patients whose records the Platform holds, the Customer's own operations, other customers…
This is the internal policy binding Edsol Edtech Pvt. Ltd. Personnel. The customer-facing Acceptable Use Policy governing a hospital's use of Pensieve is ADD-GL-004 and is a different…
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To ensure that every access to Edsol Edtech Pvt. Ltd. systems and to hospital data is authorised, least-privilege, attributable to a named individual, time-limited where it touches…
Accept the mutual NDA to request access to this tier. Your acceptance is recorded at once and protects both sides; an administrator then grants access, with a target of four business hours.Accept the mutual NDAWait: target 4 business hours
Edsol Edtech Pvt. Ltd. states here what accessibility standard Pensieve and its associated properties are built, how far they currently meet it, what is known not to meet it, and how to…
The boundary, first, because it is the whole policy. Pensieve uses machine learning for non-clinical functions only. It does not diagnose, triage, score clinical risk, calculate
Published as the Equal Opportunity Policy contemplated by section 21 of the Rights of Persons with Disabilities Act, 2016 and the Rules made under it.
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To prevent, detect and respond to malicious software on Edsol Edtech Pvt. Ltd. endpoints, in the build pipeline, in the Platform's runtime, and in files that pass through the Platform.
Accept the mutual NDA to request access to this tier. Your acceptance is recorded at once and protects both sides; an administrator then grants access, with a target of four business hours.Accept the mutual NDAWait: target 4 business hours
You cannot protect what you have not written down. This policy requires every asset that stores, processes or provides access to information to be identified, owned by a named role,…
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Both are published. A hospital asking "who are the people who can see my patients' records, and what are they bound by?" is asking a fair question, and the answer should already be on the…
Accept the mutual NDA to request access to this tier. Your acceptance is recorded at once and protects both sides; an administrator then grants access, with a target of four business hours.Accept the mutual NDAWait: target 4 business hours
RTO and RPO values are not stated here. The Backup, Retention & Recovery Disclosure (DIS-GL-014) is the source of truth for recovery objectives, and the contractual values for a specific…
Accept the mutual NDA to request access to this tier. Your acceptance is recorded at once and protects both sides; an administrator then grants access, with a target of four business hours.Accept the mutual NDAWait: target 4 business hours
Pensieve ships capability quickly. Some of it is offered to hospitals before it is finished, so that the people who will use it shape it. These Terms state exactly what a hospital is…
Applies to all Personnel in every deployment model. It governs devices, not infrastructure, so DM-1 to DM-4 do not vary it. It does not govern hospital staff devices. Those are the…
Accept the mutual NDA to request access to this tier. Your acceptance is recorded at once and protects both sides; an administrator then grants access, with a target of four business hours.Accept the mutual NDAWait: target 4 business hours
Recovery objectives are not stated here. DIS-GL-015 (BC/DR Statement) and DIS-GL-014 (Backup, Retention & Recovery Disclosure) are the sources of truth; contractual values for a hospital are
Accept the mutual NDA to request access to this tier. Your acceptance is recorded at once and protects both sides; an administrator then grants access, with a target of four business hours.Accept the mutual NDAWait: target 4 business hours
This Notice explains how Edsol Edtech Pvt. Ltd., trading as Pensieve Labs, collects, uses, shares, secures and retains the personal data of individuals who apply for a role with it, and the…
Availability commitments, their measurement method and their exclusions are in SLA-GL-001. DIS-GL-030 is the Uptime, Performance & Capacity Disclosure. This policy states how capacity is
Accept the mutual NDA to request access to this tier. Your acceptance is recorded at once and protects both sides; an administrator then grants access, with a target of four business hours.Accept the mutual NDAWait: target 4 business hours
To ensure that every change to production is authorised, reviewed, reversible and recorded, so that when something breaks it is known what changed, who approved it, and how to undo it.
Accept the mutual NDA to request access to this tier. Your acceptance is recorded at once and protects both sides; an administrator then grants access, with a target of four business hours.Accept the mutual NDAWait: target 4 business hours
Applies to every location where Edsol Edtech Pvt. Ltd. work is performed: premises, home, client site, public place, in every deployment model. In DM-4, hospital staff working at the server…
Accept the mutual NDA to request access to this tier. Your acceptance is recorded at once and protects both sides; an administrator then grants access, with a target of four business hours.Accept the mutual NDAWait: target 4 business hours
Deployment model definitions are WPR-GL-004. Multi-tenancy isolation is DIS-GL-032. This policy states how Edsol Edtech Pvt. Ltd. governs the cloud environments it operates.
Accept the mutual NDA to request access to this tier. Your acceptance is recorded at once and protects both sides; an administrator then grants access, with a target of four business hours.Accept the mutual NDAWait: target 4 business hours
The standard of behaviour required of every person acting for Edsol Edtech Pvt. Ltd. It is short on principle and specific on the things that actually go wrong in a company that builds…
The Trust Center at https://trust.pensievelabs.org uses no third-party analytics, no advertising technology, no session-replay tool, no marketing pixel and no cross-site tracker. It sets…
The Encryption Disclosure (DIS-GL-011) is the source of truth for what is implemented today, including named algorithms, modes and key sizes per component. This policy states the minimum
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The Data Classification & Handling Disclosure (DIS-GL-022) describes the classes to hospitals. This policy binds Edsol Edtech Pvt. Ltd. Personnel and systems.
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Three related documents, three different jobs. DPA-GL-001 is the contract between Edsol Edtech Pvt. Ltd. and a hospital. POL-GL-053 is the public privacy notice for people whose
Accept the mutual NDA to request access to this tier. Your acceptance is recorded at once and protects both sides; an administrator then grants access, with a target of four business hours.Accept the mutual NDAWait: target 4 business hours
The Data Deletion & Return Disclosure (DIS-GL-023) is the source of truth for what a hospital gets on exit and when. The Post-Termination Retention Statement (DIS-GL-406) states what is…
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To decide, repeatably, what tier a document is published at, who approves publication, and what must be true before a document appears on the Trust Center at all.
A trust center full of documents dated two years ago destroys more trust than no trust center at all. This Policy makes every document's age visible and makes somebody accountable for it.
Accept the mutual NDA to request access to this tier. Your acceptance is recorded at once and protects both sides; an administrator then grants access, with a target of four business hours.Accept the mutual NDAWait: target 4 business hours
This Policy states the environmental position of Edsol Edtech Pvt. Ltd. (Pensieve Labs): what its environmental footprint actually is, how it is measured and where it is not, what it asks…
Pensieve is not sold per seat, per user or per transaction. A hospital adds departments, users and workflows without asking and without repricing (POL-GL-065). That model only works
Published under section 8(9) and section 13 of the Digital Personal Data Protection Act, 2023, Rules 9 and 14(3) of the Digital Personal Data Protection Rules, 2025, and Rule 5(9) of the…
This Policy states how Edsol Edtech Pvt. Ltd. (Pensieve Labs) respects human rights in what it builds, how it operates, whom it sells, and whom it buys. It is the policy commitment required…
The Incident Response & Breach Notification Commitment (DIS-GL-016) is the binding customer-facing statement and DPA-GL-001 makes the notification contractual. This policy is the internal…
Accept the mutual NDA to request access to this tier. Your acceptance is recorded at once and protects both sides; an administrator then grants access, with a target of four business hours.Accept the mutual NDAWait: target 4 business hours
This is the apex information security policy of Edsol Edtech Pvt. Ltd. Every other policy in the POL-GL-1xx series is subordinate to it. It is approved by the Founder and it is published in…
Three distinct things are managed here and are never conflated: encryption keys protecting data at rest; Edsol Edtech Pvt. Ltd. secrets used to run the Platform; and hospital-supplied…
Accept the mutual NDA to request access to this tier. Your acceptance is recorded at once and protects both sides; an administrator then grants access, with a target of four business hours.Accept the mutual NDAWait: target 4 business hours
This Policy states how Edsol Edtech Pvt. Ltd. responds when a court, a regulator, a police authority, a tax authority or any other public body demands access to data held in or through the…
DIS-GL-013 describes what a hospital can query itself. DIS-GL-034 carries the log retention and localisation configuration in full. This policy states the internal rules.
Accept the mutual NDA to request access to this tier. Your acceptance is recorded at once and protects both sides; an administrator then grants access, with a target of four business hours.Accept the mutual NDAWait: target 4 business hours
This Policy states how Edsol Edtech Pvt. Ltd. (Pensieve Labs) contacts people who are not yet its customers, what it says to them, on what basis, and how they stop hearing from it. It…
This policy is public and therefore states rules, not topology. The sanitised network and data-flow diagram is DIS-GL-006 (public); the detailed diagram with internal names is DIS-GL-007…
Accept the mutual NDA to request access to this tier. Your acceptance is recorded at once and protects both sides; an administrator then grants access, with a target of four business hours.Accept the mutual NDAWait: target 4 business hours
Two populations, kept entirely separate, with different rules. DM-1 to DM-4 do not vary Section 3 (Pensieve Labs personnel). Section 4 (hospital users) describes Platform capability, which…
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This Policy states what a member of Edsol Edtech Pvt. Ltd.'s personnel may and may not publish in public, on any channel, about Pensieve Labs, the Platform, a customer, a patient or the…
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The honest position first. Edsol Edtech Pvt. Ltd. operates no data centre. For DM-1, DM-2 and DM-3, physical and environmental security of the infrastructure is provided by the cloud…
Accept the mutual NDA to request access to this tier. Your acceptance is recorded at once and protects both sides; an administrator then grants access, with a target of four business hours.Accept the mutual NDAWait: target 4 business hours